This is the privacy notice of Marine Facilitator Limited trading as Workboat Provider company number 9850679. Herein referred to as: ‘we’, ‘our’, or ‘us’. Our office address is: Haycocks Lane, West Mersea, Colchester CO5 8SS.
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This notice also applies to personal data collected through our website and through social media platforms. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
This document relates to and is written to comply with the Data Protection Act 2018 (the ‘DPA’ or the ‘Act’). In addition to the DPA, when communicating by electronic messages, it also complies with the Privacy and Electronic Communications Regulations (the ‘PECR’).
Data Protection Officer
Personal data we process:
How we obtain personal data.
The information we process about you includes information:
- you have directly provided to us
- as a result of monitoring how you use our website or our services
Types of personal data we collect directly:
When you use our website, our services or buy from us, we may ask you to provide personal data. This can becategorised into the following groups:
- personal identifiers, such as your first and last names, your title and your company name.
- contact information, such as your email address, your telephone number and your postal addressesfor billing, delivery and communication.
- records of communication between us including messages sent through our website, email messages and telephone
In addition, we also process:
- documentation that conﬁrms your identity, such as a video or photographic image of you and or your project
- images that show your face, such as in a photograph or video
- documentation that conﬁrms the qualiﬁcations you/your company advertise as holding.
In addition, we may also process:
- records of communication between us including messages sent through our website, email messages and telephone conversations.
- documentation that conﬁrms your identity.
- documentation that conﬁrms your address.
We will never ask for payment information, such as a debit or credit card number and expiry date and bank account details on our website.
Types of personal data we collect from third parties.
We conﬁrm we do not collect information from other sources.
Types of personal data we collect from your use of our services.
By using our website and our services, we process:
- information you contribute to our business, including reviews.
- your replies to polls and surveys.
- technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system.
Our use of aggregated information.
We may, on occasion, aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
Special personal data.
Special personal data is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and oﬀences; We will not collect any special personal data about you.
If you do not provide personal data we need.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The basis upon which we process information about you.
The law requires us to determine under which of ﬁve deﬁned bases we process diﬀerent categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you.
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we may process the information you give us. Some of this information may be personal data. We may use it in order to:
- verify your identity for security purposes when you use our
- sell products to
- provide you with our
- provide you with suggestions and advice on products, services and how to obtain the most from using our
We process this information on the basis there is a contract between us or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would ﬁnd useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.
3. Information we process for the purposes of legitimate interests.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means.
- whether processing (or not processing) might cause you.
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
- Improving our services.
- Record-keeping for the proper and necessary administration Workboat Provider.
- Responding to unsolicited communication from you to which we believe you would expect a response.
- Preventing fraudulent use of our services.
- Exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property.
- Insuring against or obtaining professional advice that is required to manage organisational or business risk.
- Protecting your interests where we believe we have a duty to do so.
4. Information we process because we have a legal obligation.
Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal data.
5. Information we process to protect vital interests.
In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests. For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.
How and when we process your personal data:
Your personal data is not shared.
We do not share or disclose to a third party any information collected through our website.
Information you provide:
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others and or on our social media. We may include your username with your message, and your message may contain information that is personal data.
Other examples include:
- tagging an image.
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
Payment information is never taken by us or transferred to us either through our website. Our employees and contractors never have access to it.
Job application and employment.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your ﬁle for up to six years before destroying or deleting it.
Information obtained from third parties.
Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we may use. No such information is personally identiﬁable to you.
Third party advertising on our website.
We do not involve third parties in our business marketing. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer or bank to cancel payment to us without having ﬁrst provided an acceptable reason to us and or given us the opportunity to refund their money.
Disputes between users.
In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user. At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.
Service providers and business partners.
The website does not collect and or share personal data – it does collect IP addresses in the contact form. This can be turned oﬀ on the website.
Use of information we collect through automated systems:
Cookies are small text ﬁles that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a deﬁned period of time, such as one visit (known as a session), one day or until you close your browser. Others last indeﬁnitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
- to track how you use our website.
- to record whether you have seen speciﬁc messages we display on our website.
- to keep you signed in to our website.
- to record your answers to surveys and questionnaires on our site while you complete them.
- to record the conversation thread during a live chat with our support team.
Personal identiﬁers from your browsing activity.
Requests by your web browser to our servers for web pages and other content on our website are recorded. Under the terms of the Data Protection Act 2018 (the ‘DPA’ or the ‘Act’.)
If you communicate by electronic messages, to comply with the Privacy and Electronic Communications Regulations (the ‘PECR’) we may record information such as your IP address from contact submission forms. This kind of data collection is done for security reasons only.
We do not use a third-party advertising service to provide us with remarketing services.
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided in the Data Protection Act 2018 and in addition to the DPA, when communicating by electronic messages, it also relates to the Privacy and Electronic Communications Regulations (the ‘PECR’).
Use of our services by children.
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Encryption of data sent between us.
We use Secure Sockets Layer (SSL) certiﬁcates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Delivery of services using third party communication software.
With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom). Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR. If you have any concerns about using a particular software for communication, please tell us.
Data processed outside the UK.
We do not process data outside the UK. Our website(s) are hosted in England. The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
Control over your own information.
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes. At any time, you may contact us to request that we provide you with the personal data we hold about you. To obtain a copy of any information that is not provided on our website you should contact us to make that request. When we receive any request to access, edit or delete personal data we ﬁrst take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identiﬁable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
Communicating with us.
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the eﬃciency of Workboat Provider.
We may keep personally identiﬁable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justiﬁed or if we believe that the law requires us to do so, we shall remove the content while doing so.
Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that oﬀends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisﬁed about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Oﬃce (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
- to provide you with the services you have requested.
- to comply with other laws, including for the period demanded by our tax authorities.
- to support a claim or defence in court.
Compliance with the law.
We shall update this privacy notice from time to time as necessary..